Terms & Conditions
Welcome to Novin London. These Terms and Conditions govern your use of our website and any purchases made through our store.
By accessing our website or placing an order, you agree to comply with these terms. If you do not agree, please do not use our website.
Website Use
You agree to use our website only for lawful purposes.
By using our website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or guardian.
You may not misuse our website, attempt to interfere with its functionality, gain unauthorised access or use our services in violation of applicable laws.
We reserve the right to restrict or terminate access if these terms are violated.
Product Availability
All products listed on our website are subject to availability.
We reserve the right to limit quantities, update product listings or discontinue products without notice.
We make reasonable efforts to display product colours, descriptions and sizing information accurately, but minor differences may occur depending on screen settings.
Orders and Acceptance
After placing an order, you will receive an order confirmation email confirming that we have received your request.
An order is only officially accepted once it has been dispatched.
We reserve the right to cancel or refuse orders due to pricing errors, stock issues, payment problems, suspected fraud or inaccurate customer information.
Pricing and Payments
All prices on our website are listed in British Pounds Sterling (GBP) unless stated otherwise.
Payment must be completed in full at checkout.
We reserve the right to adjust prices before an order is placed.
Shipping
Delivery timelines provided on our website are estimates only.
For full shipping details, please review our Shipping Policy.
We are not responsible for courier delays or events outside our control.
Returns and Refunds
Returns and refunds are handled according to our Returns & Refund Policy.
Items must meet the conditions outlined in that policy in order to qualify for a refund or exchange.
Your statutory consumer rights remain unaffected.
Website Accuracy
We aim to keep all website information accurate and up to date.
However, occasional errors may occur relating to product descriptions, availability, pricing or website content.
We reserve the right to correct any inaccuracies without prior notice.
Intellectual Property
All website content including text, product descriptions, images, branding, logos and design materials belong to Novin London or its licensors.
You may not copy, reproduce, distribute or use any content without written permission.
Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for their content, policies or business practices.
Limitation of Liability
Nothing in these Terms excludes liability where it cannot legally be excluded under UK law.
To the fullest extent permitted by law, Novin London is not responsible for indirect, incidental or consequential damages related to website use or product purchases.
Privacy
Your personal information is handled according to our Privacy Policy.
Updates to These Terms
We may update these Terms and Conditions at any time.
The latest version will always be published on this page.
Continued use of our website means you accept any updated terms.
Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes will be handled exclusively by the courts of England and Wales.
Contact Information
Store Name: Novin London
Warehouse Address:
Unit 452 Andre Street
London, E8 1AY
United Kingdom
Address:
138B Singel
3112 GT Schiedam
The Netherlands
Email: info@novinlondon.com
Phone Number: +44 7988 523009
Customer Service Hours:
Mon – Fri: 9:00 AM – 5:00 PM
Sat – Sun: 10:00 AM – 5:00 PM
Response Time: We aim to reply within 24 working hours.