Privacy Policy

Last updated: 13 February 2026

At Novin London, protecting your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order or contact our customer support team.

By using our website, you agree to the practices outlined in this policy.

Who We Are

Novin London operates this website and is responsible for handling your personal information in accordance with applicable privacy laws.

If you have questions regarding your personal data, you can contact us using the details listed at the bottom of this page.

Personal Information We Collect

We may collect personal information when you interact with our website or services.

This may include:

  • Full name
  • Billing address
  • Delivery address
  • Email address
  • Phone number
  • Payment confirmation details
  • Order history
  • Customer support communication

We may also automatically collect certain technical information when you browse our website, including:

  • IP address
  • Browser type
  • Device information
  • Website activity
  • Pages viewed
  • General analytics information

This helps us improve website performance and customer experience.

Information From Third Parties

We may receive limited information from trusted third-party providers that help us operate our business, including payment processors, delivery partners, fraud prevention services, website hosting providers and analytics platforms.

How We Use Your Information

Your information may be used to:

  • Process and fulfil orders
  • Arrange shipping and delivery
  • Send order confirmations and updates
  • Provide customer support
  • Manage returns and refunds
  • Improve our website experience
  • Prevent fraud or suspicious activity
  • Meet legal and financial obligations

If you choose to subscribe to marketing communications, we may also send promotional emails. You can unsubscribe at any time.

Cookies

Novin London uses cookies and similar technologies to improve website functionality and analyse visitor behaviour.

Cookies may help us remember your preferences and improve website performance.

You can disable cookies through your browser settings, although some website features may not function properly.

Sharing Your Information

We do not sell your personal information.

We may share personal information only when necessary with trusted third parties such as:

  • Payment providers
  • Delivery companies
  • Website service providers
  • Analytics providers
  • Professional advisors
  • Legal authorities when required by law

Data Protection

We use reasonable technical and organisational measures to protect your information from unauthorised access, misuse or loss.

While no online platform can guarantee complete security, we work with secure providers and systems to protect your data.

Data Retention

We retain personal information only for as long as necessary to complete orders, provide customer service, comply with legal obligations and maintain financial records.

Your Rights

Under UK data protection laws, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict certain processing activities
  • Object to specific uses of your data
  • Withdraw consent where applicable

To make a request, contact us directly.

You may also file a complaint with the Information Commissioner’s Office if you believe your data has been handled improperly.

Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

International Data Processing

Some third-party providers may process data outside the United Kingdom. When this happens, we ensure appropriate safeguards are in place.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal or service-related changes.

The latest version will always be published on this page.

Contact Information

Store Name: Novin London

Warehouse Address:
Unit 452 Andre Street
London, E8 1AY
United Kingdom

Address:
138B Singel
3112 GT Schiedam
The Netherlands

Email: info@novinlondon.com

Phone Number: +44 7988 523009

Customer Service Hours:
Mon – Fri: 9:00 AM – 5:00 PM
Sat – Sun: 10:00 AM – 5:00 PM

Response Time: We aim to reply within 24 working hours.