Payment Policy
At Novin London, we aim to make payments secure, simple and transparent. This policy explains how billing, payments and transaction security are handled when you place an order through our website.
Accepted Payment Methods
We currently accept the following payment options:
- Apple Pay
- Google Pay
- Mastercard
- Maestro
- Shop Pay
- Visa
Available payment methods may vary depending on your location, device or payment provider availability.
Payment Processing
Payment must be completed at checkout before an order can be processed.
Orders will only move forward once payment has been successfully authorised.
If your payment is declined or cannot be completed, your order will not be confirmed and no charge will be made for unsuccessful transactions.
Pricing Information
All prices listed on the Novin London website are shown in British Pounds Sterling (GBP) unless stated otherwise.
Product pricing may change at any time before purchase.
Once your order has been confirmed, future price changes will not affect your completed purchase.
Any applicable shipping charges will be clearly displayed during checkout before payment is completed.
Secure Payments
We use secure encrypted payment systems to help protect customer payment information.
Novin London does not store your full card details. Payment information is handled directly through trusted third-party payment providers.
Refund Payments
Approved refunds are processed according to our Returns & Refund Policy.
Refunds are returned to the original payment method used during checkout.
Processing times may vary depending on your bank or payment provider.
Payment Errors or Disputes
If you believe there has been an issue with your payment, please contact us at info@novinlondon.com before initiating a chargeback.
We will review the issue and work to resolve it as quickly as possible.
We reserve the right to challenge unjustified chargebacks where products have been delivered according to our policies.
Fraud Prevention
To protect our customers and our business, some orders may be subject to verification checks.
If an order appears suspicious, we may delay processing, request additional verification or cancel the order.
Contact Information
Store Name: Novin London
Warehouse Address:
Unit 452 Andre Street
London, E8 1AY
United Kingdom
Address:
138B Singel
3112 GT Schiedam
The Netherlands
Email: info@novinlondon.com
Phone Number: +44 7988 523009
Customer Service Hours:
Mon – Fri: 9:00 AM – 5:00 PM
Sat – Sun: 10:00 AM – 5:00 PM
Response Time: We aim to reply within 24 working hours.