FAQ
Frequently Asked Questions
Below you’ll find answers to the most common questions about shopping with Novin London.
If your question is not listed here, feel free to contact our support team.
How long does shipping take?
Orders are usually processed within 1–2 working days.
After dispatch, delivery typically takes 6–8 working days within the United Kingdom.
Most orders arrive within 7–10 working days in total.
Once your order has shipped, you’ll receive tracking information by email.
Do you offer free shipping?
Yes.
We offer free standard shipping on all UK orders.
Where is Novin London based?
Novin London operates as an online fashion store serving customers throughout the United Kingdom.
Our operational addresses are listed at the bottom of this page.
Can I track my order?
Yes.
Once your order has been dispatched, tracking details will be sent to your email address.
Please allow some time for tracking updates to appear.
Can I cancel my order?
Orders may be cancelled within 24 hours of being placed.
After this period, your order may already be processed for shipping.
Please contact us as soon as possible if you need assistance.
What if my item arrives damaged or incorrect?
If your item arrives damaged, faulty or incorrect, contact us immediately at info@novinlondon.com.
Please include your order number and photos of the issue so we can help resolve it quickly.
What is your return policy?
You may return eligible items within 30 days of receiving your order.
Items must be unused and returned in original condition.
Please review our full Returns & Refund Policy for complete details.
When will I receive my refund?
Once your returned item has been received and approved, your refund will be sent to your original payment method.
Depending on your bank or payment provider, this may take up to 7 working days.
Do you offer exchanges?
Yes.
If you need a different size or item, contact us and we will guide you through the exchange process.
Do you ship internationally?
At this time, we only ship within the United Kingdom.
Do you have a physical store?
No.
Novin London currently operates exclusively online.
Can I place larger orders?
For larger purchases or special order requests, please contact our support team directly.
How can I contact customer support?
You can contact us using the details below.
Contact Information
Store Name: Novin London
Warehouse Address:
Unit 452 Andre Street
London, E8 1AY
United Kingdom
Address:
138B Singel
3112 GT Schiedam
The Netherlands
Email: info@novinlondon.com
Phone Number: +44 7988 523009
Customer Service Hours:
Mon – Fri: 9:00 AM – 5:00 PM
Sat – Sun: 10:00 AM – 5:00 PM
Response Time: We aim to reply within 24 working hours.