Shipping Policy
At Novin London, we aim to make delivery clear, reliable and easy to understand. This Shipping Policy explains where we ship, how orders are processed and what you can expect after placing an order.
Shipping Destination
We currently deliver to customers within the United Kingdom only.
At this time, we do not offer international shipping.
Order Processing Time
Orders are usually prepared within 1–2 working days.
Our processing days are Monday to Friday. Orders placed after 17:00 will be handled on the next working day.
Once your order has been dispatched, you will receive a shipping confirmation by email.
Estimated Delivery Time
After dispatch, delivery usually takes 6–8 working days.
In most cases, the full delivery timeframe from placing your order to receiving it is approximately 7–10 working days.
Delivery times are estimates and may vary during busy periods, public holidays, courier delays or circumstances outside our control.
Delivery Partners
Orders are shipped with Royal Mail or another trusted UK delivery provider.
The courier used may depend on parcel size, delivery location and service availability.
Shipping Costs
We offer free standard delivery on all UK orders.
There is no minimum order value required.
Tracking Information
When your order has been shipped, tracking details will be sent to the email address used at checkout.
Please allow some time for tracking updates to appear after dispatch.
Delayed or Missing Orders
If your order has not arrived within the expected timeframe, please contact us at info@novinlondon.com with your order number.
We will review the shipment status and assist you with the next steps.
Incorrect Delivery Address
Please check your delivery details carefully before completing your order.
Novin London cannot be held responsible for delays, failed deliveries or lost parcels caused by incorrect or incomplete address information provided at checkout.
Contact Information
Store Name: Novin London
Warehouse Address:
Unit 452 Andre Street
London, E8 1AY
United Kingdom
Address:
138B Singel
3112 GT Schiedam
The Netherlands
Email: info@novinlondon.com
Phone Number: +44 7988 523009
Customer Service Hours:
Mon – Fri: 9:00 AM – 5:00 PM
Sat – Sun: 10:00 AM – 5:00 PM
Response Time: We aim to reply within 24 working hours.